Lessons when communicating to senior managers: A checklist

I recently held a talk with professionals in Shanghai around how to communicate up in an organisation. Here are some of the learning points.

  • Don’t assume

  • Get to the point

  • Find common ground

  • Meeting before the meeting

  • Push-back with questions

  • Make the understanding explicit [let them know you understand what they want]

  • Use connecting questions

  • Break up presentations with intelligent interruptions (every 5 mins)

  • Journalist pyramid

  • Stay on track; be positive, bridge back [always have an agenda and an independent meeting facilitator]

  • Speak to outcomes [not process]

  • Hold accountability; who does what by when

  • Give your opinion; P-S-A

  • Problem- Solutions- Action / Recommendation

What else would you add?

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