Archive for the 'Create Your Connection' Category

What can Nordic design teach us about influencing skills?

I recently attended Nordic Innovation Week and was especially impressed by an event around what Nordic design is, how it’s regarded and how it can be used in China. As I listened to the three speakers, there were some good takeaways from an influencing and communication perspective :

Here’s what I observed:

 

Speaker 1: Lars Falk, VP of Design, China, Volvo.

Lars was talking around the context of building a design centre in China.

What he did well?

1. He made a human connection in the opening

Lars started by building rapport.

He showed his enthusiasm for the topic.

Shared his personal journey as a timeline.

He quoted Confucius “ wisdom is what you don’t know”

He contrasted the tastes of the Chinese consumers in 2011 and 2013.

He compared design tastes of different counties visually using their flags.

 

2. He set up the main content with a connecting question

So what does China want?”

This gets the audience thinking along the right lines. He answers the question in a nutshell (great material and exterior design) and then moves onto the body of his content.

 

3. Good structure for the main content

Lars divided his content into three parts; Proportions, Dimensions and Interior Design.

He used impactful visuals to make his points in each section.

 

4. Attention grabbing close

Lars used a powerful but simple pie chart showing how 96% of a car in China should be on par with the best in the world. While the final 4% should be something special for China. This one chart really summed up nicely his topic. Then he closed it out with a quote from Einstein.

 

Speaker 2: Henrik Larsson, Head of Architecture of Inter IKEA Centre China.

Henrik’s talk was around implementing Scandinavian design in China through the eyes of IKEA’s real estate developments.

 

What he did well?

1. Set the context

Henrik briefly described IKEA’s approach to building around their stores to create a more complete retail presence and their current projects with shopping centres in Beijing, Wuhan and Wuxi.

 

2. He had a clear overarching structure

Why we do it

What it is

How to do it

This helps to keep the audience’s direction on track through the 30min talk.

 

3. Soundbite messages

Henrik used short and snappy messages throughout his talk.

We unify

We save

Design makes a difference

 

4. Used a clear visual style for slides

When running through the “What is it” section, Henrik used various characteristics to explain Scandinavian design (human, modern, functional) and had a clear visual for each point. The consistency ran through the characteristics. A large picture with key words dominated each slide. Each picture was a metaphorical representation of the big idea.

 

5. Closing in reality

After abstract (and highly interesting) discussions around Nordic design, Henrik came back to reality and showed some plans from current developments. We learned about the anchor layout, how multiple attraction points are developed and key traffic pullers in each development. It was a good way to show how the principles are applied.

 

Speaker 3: Olle Carlbark Director SCA Innovation Centre in China, SCA.

Olle’s talk was based around introducing SCA and a case study of launching a product in the baby diaper market In China.

 

What he did well?

1. Set the journey

Olle opened with a quick slide showing the agenda clearly. Four sections:

This is SCA

Innovation

Relaunch Sealer

China insights

 

2. Keep self-directed information short

I was interested to learn about SCA but sometimes company profiles can drag on. Olle kept it short and used visuals to show the wide range of brands his company covered. His message “Europe’s largest forest owner” was a nice soundbite.

 

3. Case study

A case study on relaunching a product with some innovative safety features and package design that catered to local needs was capped off with a video TV commercial. Using a mixture of media is a good way to break up your delivery. All media used should be relevant and consistent in quality and message.

 

4. Close with clarity

Olle finished with a slide showing main innovation drivers in China. Three points.

 

 

Conclusion

All speeches were well structured, included personal touches and generally had very clear impactful visuals. It helped make the experience of learning about Nordic design and how it’s applied in China enjoyable and easy to digest.

 

Why are technical presentations so boring?

Well it depends who’s listening.

Obstacles when giving technical presentations to non-technical people:

  • Don’t adjust to audience’s level of understanding
  • Fear of exposure
  • The presenter’s style
  • Lack of skill in showcasing numbers
  • Forgotten storytelling skills

 

Don’t adjust to audience’s level of understanding

Giving a technical presentation to fellow technical people is easy. They see the world in a similar way to you. They understand your thinking and your acronyms. They know the context of your explanations. In short, they are much like you. It’s easier to be understood by people like us.

But what happens when you’re presenting to senior managers? I’ve seen this happen countless times. The technical presenter – whether from IT, engineering, quality assurance of finance – assume that the senior executives understand them. In fact, they often assume that because they’re senior managers they know the material BETTER than the technical presenter.

This is mostly not the case. Often the higher you go in an organisation the more distance a manager is from the heart of the technology, or techniques. A good presenter will adjust their content to match the audience’s level of understanding.

 

Fear of exposure

After ten years of working around Asia with technical professionals, I’ve come to believe that a trait of a technician is “I say too much because I know too much”. I think that these very intelligent people suffer from a fear of intellectual exposure. If they don’t show how smart they are on their subject matter expertise then they will be judged.
Often the opposite is the case. The reason why we like TED talks so much is because very intelligent people are talking on very technical topics and making them so very accessible for everyone. I think to use the analogy of you should be able to express what your presentation is about to an intelligent ten-year old. In today’s world you’re rewarded for saving people time and energy. Don’t worry we know you’re smart!

The presenter’s style

In my experience as a presentation skills educator, I’ve observed thousands of presentations from technical executives. I’ve noticed that they tend to be very process-driven. They start at the beginning and they end at the end, often going into excruciating details along the way. They tend to be deliver with a very steady and on-the-low-side energy level. They’re often completely focused on the data. This is largely due to the style of the presenter. Technical presenter’s love this style. Most audience’s don’t.

Lack of skill in showcasing numbers

Technical presentation need numbers. Often in detail. But does this mean that all the numbers should be shown all at once on one slide!

No. But why do so many presenters do this? I think it’s risk-aversion (another trait of technical presenters!). The thinking is “if I put all the numbers up, the audience will work out which ones are important”. But the presenter needs to shape the meaning. When working with numbers the law of contrast and comparison needs to be used. Presentation of numbers need to be simplified so that the data supports a particular message. This is simple to understand once you know the techniques. By judging from the amount of slides I see crammed full with charts and data tables, it’s not yet fully and widely understood.

 

Forgotten storytelling skills

What do stories have to do with technical presentations? Well, a lot. If you want to engage and hold an audience’s attention these days, you better learn story telling skills. Learn how to pace and adjust your voice and your energy levels. Learn the flow of a story. How to create tension or curiosity. And importantly how to have a morale (or message) to your story. You have to tell the story behind the numbers. That’s your job!

 

Ask us about “The Technical Presenter” Workshop which helps technical professionals communicate concisely, engagingly and memorably to non-technical audiences. Your meeting productivity will shoot up!

Warwick John Fahy and The One Minute Presenter Team

 

About the Author

Warwick helps C-level executives, working in multinational companies based in Greater China, who struggle to get their point across and influence their key stakeholders. Warwick helps the executive project their message with confidence allowing them to express their opinions powerfully and gain respect from senior managers even when under pressure.”

Warwick is the author of “The One Minute Presenter: 8 steps to successful business presentations in a short attention span world”.

Now available on Amazon.com.

Sign up to “52 Tips to more confident public speaking” newsletter at www.warwickjohnfahy.com

Talk less, say more: three ways to becoming more influential

Today’s topic: Talk less, say more.

“Talk less, say more” is the title of a book by Connie Dieken. It’s an easy to read book with three broad steps and plenty of quick tips on how to be more effective as a communicator in today’s distracted world. The message is very much inline with the philosophy of The One Minute Presenter: 8 steps to more successful business presentations in a short attention span world. 

The three steps or habits are:

  1. Give people what they want and value so they’ll tune in
  2. Use portion control to get your points across with clarity, not confusion
  3. Create commitment to influence decisions, actions, results. 

 

Connect: Managing Attentions

I’m a big believer that the major communication obstacle we all face today is shortening attention spans. Station 4 in The One Minute Presenter is called Create your Connection and this first habit is all about how to connect. Connie gives good suggestions around Staying in their Moment which is all about listening carefully. She also introduces a concept called “Frontloading” which means you quickly find what’s relevant to your listener and communicate what matters most to them first. This helps the audience stay connected to you and your message. Another technique involves been more candid. Connie suggests that you don’t sugercoat and do your best to create a candid culture. This is a good idea. However, for those of you working in Asia, you may need to adjust what candour means for your audience. You may be able to be direct with an American colleague in a stronger way than with your Chinese boss. 

 

Convey: Managing Information 

I love the concept of portion control. What a great idea! Especially as I see this as a major problem inside businesses today.  Too much information being dumped on the audience without any clear point. It’s lazy presenting. Connie’s tips include reminding us that the eyes trump the ears; use visuals when they convey the message more directly than words. Talk in triplets is another reminder; the rule of three is a useful technique to use while presenting. Also the power of stories are lauded as a way to engage your audience more than a fact-attack.

Convince: Managing Action

This habit is all around how to influence people’s behaviours, decisions and actions. This is often the most challenging skill for people to master. Sounding decisive is a good start. Connie suggests that you contribute to meetings and voice your opinions with sincerity. As many managers realise this is often an area that is missing in many business meetings. Having the ability and confidence to speak up is a sure way to increase your visibility inside your organisation, and assuming you’ve got something useful to say – a good way to career progression. Another tip is to adjust your energy to help boost your likeability, an important ingredient to influence others. Adding warmth your voice and energy to your face can help. Seek role models in your company and also on TV to help you see how to increase your energy range.

 

One second survey: What format do you prefer to receive?

Do you prefer reading, listening or watching your information? Please help me adjust this newsletter into a format you like with this one-second, one-question survey. I’m considering offering this in audio and video versions and would love to hear your feedback. It will only take a second! Here’s a link to the survey. 

 

 Working with Warwick

I’ll be working around Asia this year and if you need to boost your leadership capacity in your China operations, then you can see an introduction to my service areas here. I especially work with technical executives and business development teams to help Chinese managers become more competent and confident in their leadership presence.

Influencing in China: Adapting to culture

I recently read an article on Harvard Business Review’s web site about giving effective feedback across cultures.

The three tips were:

  1. Learn the new cultural rules
  2. Find a cultural mentor
  3. Customise your behaviour

 

Learn the new cultural rules

I agree that it’s important to understand as much as you can about the culture you are operating. It’ll help you build rapport and not make too many gaffes if you can navigate the basic ground rules. There are some useful models you can use like Hofstede and the GLOBE research. However, one caveat you need to bear in mind is that all these studies are conducted at the macro level and make grand generalisations. The reality of being a manager and leader is that you are dealing with individuals not cultures.

 

I disagree that cultural rules will help you manage and lead effectively in a multinational in China today. The main reason is that “rules” are viewed very differently from one culture to another. Over many years working with leaders in China I’ve noticed that when people do not wish to change they will use a couple of common excuses like “My English is not good enough to understand my manager.” or “It’s a cultural difference. I can’t work with X because he/she is a foreigner.”

 

While I agree that culture influences the relationships, it also gives an easy way out if a person does not wish to adjust their behaviour. In the vast majority of cases I found that there was another issue or a deeper concern which was the real reason. If you are a leader or manager part of your role is to manage change through people. Better advice in the China context is Learn the human side of motivation.

 

Beyond monetary incentives are you aware of what makes your team tick? Are you able to align your feedback to their motivations? Build a good one-on-one relationship with your team. In a Confucian culture your interest and desire to help them develop their skills and career will be greatly appreciated. How you are able to implement this effectively will depend on how good your judgement is on what motivates your people.

 

Find a cultural mentor

I agree that a supportive mentor will be an asset when adapting to a new culture or overcoming problems that occur with culturally diverse teams. Some companies have mentor programs which offer some informal support.

 

Finding a good match for your mentor is essential. I’d suggest you have a range of mentors, rather than just one person. You might find it easier to communicate with someone from a similar background who has deep experience in your industry. But they might also have similar blind-spots. You could find someone from the home culture to offer insights and suggestions. It could also be a good idea to have a mentor from outside your organisation and who can give insights free from political considerations.

 

One downside of a mentor is it’s informal and relatively infrequent nature. Most mentor relationships do not have specific objectives. An alternative solution could be an experienced advisor or coach who has experience working with similar situations or industries. A coaching relationship has more accountability and can be used when situations arise unexpectedly and urgently.

 

Customise your behaviour

I agree with the article’s suggestion that you don’t need to go native to be successful. In the case where the German manager had a very direct style of feedback, some adjustment was needed to not alienate staff but also importantly the new style had to feel natural to the German manager.

 

Given the increasingly likelihood that you will need to work with a diverse range of cultures, it’s a good idea to build your own global style. I’ve lived abroad for 19 years and although I retain my British style I’m happy to be regarded as a global citizen who can relate and communicate with a broad ranges of cultures from Asia, Middle East to Europe and Americas. A couple of adjustments I needed to make included slowing down my vocal speed, reducing phrases and idioms that only work if you’re a native speaker. Learning to listen very carefully to the context as well as the words and gestures in a communication. Remembering to check my understanding before responding. Not assuming that my way is the only way. Nor assuming that everyone sees the world the way I do.

 

Becoming proficient as a leader or manager in a multi-cultural environment requires you to be yourself but to also become aware of how others like to communicate. It’s more about listening and observing than speaking.

 

Links:

Giving Feedback Across Cultures

http://blogs.hbr.org/cs/2013/02/giving_feedback_across_cultures.html

 

Global Leadership and Organizational Behavior Effectiveness Research Project

http://en.wikipedia.org/wiki/Global_Leadership_and_Organizational_Behavior_Effectiveness_Research_Project

Speech Analysis by The One Minute Presenter on Sir Ken Robinson’s Feb 2010 TED speech: Bring on the learning revolution

In this follow up to his famous 2006 TED talk, Sir Ken Robinson makes the case for a radical shift from standardized schools to personalized learning — creating conditions where kids’ natural talents can flourish.

Sir Ken Robinson is a creativity expert and in this talks asks the question, “Why don’t we get the best out of people?” He argues that it’s because we’ve been educated to become good workers, rather than creative thinkers. Students with restless minds and bodies — far from being cultivated for their energy and curiosity — are ignored or even stigmatized, with terrible consequences. “We are educating people out of their creativity,” Robinson says. [Source: TED.com]

Here is my breakdown of the speech. The things that are great about the speech are:

  • Metaphors help make your big ideas easier to grasp

  • Crafting taglines is a discipline in finding simplicity in your (complex) ideas

  • Telling a story that engages is an advanced skill

  • Closing quote can make your message stick

The areas that could be improved include:

  • Making humour work is a funny thing

  • Do you lose credibility if you use shaky facts?

  • Audience interaction is not only about a show of hands

Type of presentation

This is a follow up talk from his highly acclaimed 2006 TED speech and as such the expectations are higher. While well received by the audience, it is hard to imagine that this talk will have as much impact, as the message is lost among the jokes. Well written taglines are the highlight and although the closing quotation is beautifully chosen and delivered it is not exactly related to the idea of creating a learning revolution.

Metaphors help make your big ideas easier to grasp

Robinson uses three major metaphors in this talk, and they all work well.

1. Compares crisis in natural resource with the crisis in human resources (starts 02:30)

although the set up to this metaphor was not accurately made. Robinson says there is a “second climate crisis” when he actually means “ a second crisis”.

This metaphor is followed up later by saying “Human resource like natural resources are buried deep, you have to go looking for them” (04:15). Good analogy.

2. Comparing the education system with fast food. Results are a similar depleting of spirits and energies as fast food depletes the body. (13:00). This really hits home it’s point.

3. Education is like manufacturing (conformity and batching people) (14:35)

What we need now is one based on agriculture … an “organic process” (14:55)

This is a nice comparison and one that is not only easily understood it catches the zeitgeist as organic food is becoming a growing trend, especially among the typical TED talks viewer.

Warwick’s coaching tip: Finding a metaphor or model to frame your ideas on can be an excellent way to convey your message. Vivid metaphors will help the audience remember your big ideas and overall message.

Crafting taglines is a discipline in finding simplicity in your (complex) ideas

Warwick’s coaching tip: Robinson is a thoughtful speaker (in between the jokes) and this reflects the deeper thinking he has done on his topic. A good tip for every speaker is to leave the audience with the feeling that you know a lot more on your subject that you could possibly cover in your talk.

This depth is shown in the clarity and concisely of his taglines or sound bites. Robinson has helped the audience do the thinking by making the complex really rather simple to understand – a significant asset for everyone who wishes to be influential.

Good examples of taglines include:

this is not a crisis of natural resources…but a crisis of human resources” (02:23)

we make very poor use of our talents” (02:30)

that’s simply improving a broken model” (04:40)

what we need is not an evolution, but a revolution in education. This has to be transformed into something else.” (04:50)

it’s a single function device” (when talking about a watch) (08:15)

life is not linear, it’s organic” (08:55)

we are obsessed about getting people to college\” (09:15)

human communities depend upon a diversity of talent, not a singular conception of ability” (10:50)

college begins in kindergarten….[pause]… no it doesn’t” (11:15)

a friend of mine once said a 3 year old is not half a six year old” (11:40)

we have built our education system on the model of fast food” (12:45)

Telling a story that engages is an advanced skill

The fireman story (starts 09:20 – 10:40) makes a strong point on the value of having diverse talent in a community.

The example of three year old children being interviewed by “unimpressed panels” with resumes (12:00) hilariously brings out the ludicrous nature of how competitive early education has become.

Warwick’s coaching tip: When selecting appropriate stories and anecdotes ask yourself does the impact part (memorable) of the story align with the main message you want the audience to takeaway.

Closing quote can make your message stick

Choosing a quotation that sums up your message can be powerful technique. Like every tool, it can be misused. The trick is to find as close a match as possible to the quotation’s message and your overall speech message. Robinson chose a WB Yeats quotation (starts 16:40) which was beautifully connected to a powerful closing thought of “tread softly on our children’s dreams”. While a lovely closing, it is a little out of synch with the message of creating a learning revolution.

Overall this was a well received presentation, but there were a few areas which could have been improved.

Making humour work is a funny thing

While some of these jokes got an audience reaction, I did not like them as I felt they were often a shallow attempt at humour that did not develop or carry his ideas forward. Toward the end of the talk, the reaction from the audience dropped.

Example: ‘there is a hunger for videos of me’ (01:00) got a good laugh but really is too self indulgent for my tastes, especially when the set up used shaky facts (see below).

I only had 18 minutes frankly..” – audience did not react, perhaps because all speakers have 18 minutes. (01:38)

so as I was saying” (01:40)- again the audience laughed but it comes across as a little self-indulgent when being invited back to TED was an honour not made to many other speakers.

if you don’t believe there is a major climate crisis, you should get out more” – audience did not react perhaps because the point is not really clear (01:50)

I divide the world into two groups” (02:55) – while this got a good laugh, his follow up point did not come out so clearly. His point was that there are two groups of people in the world, those that “endure” and those that “enjoy” (03:30)

The joke about American history not being taught in Britain (05:50) while getting a laugh does not really add any impact to this message. And the set up referring to his lack of knowledge of what was happening in American at that time could have been cut out.

it’s difficult to know what it is you take for granted. And the reason is you take it for granted” (07:10). Not that funny.

The anecdote about receiving his first guitar at the same time that Eric Clapton did worked well, “…it wouldn’t work no matter how hard I blew into it” (13:30)

This uses the element of surprise, self-deprecating humour and exaggeration to get a good audience response.

Do you lose credibility if you use shaky facts?

In the opening to the talk, Robinson explained that 4 million downloads of his 2006 talk had been made, so if you multiply that by 20 you get the number of people who had seen his previous talk. It seems hard to believe that such large groups of people are sitting around watching online TED videos. This multiplier is a rule of thumb often applied to print media which for example if a newspaper or magazine is placed in a library or office would be read multiple times by different people. I am not so convinced it applies to a world of individual downloads.

Warwick’s coaching tip: The opening of a speech should be about building credibility, and Robinson was doing this by sharing how many people had seen his previous talk. Instead of his comment “there is a hunger for videos of me” which seems bizarre, perhaps a better retort would have been to express surprise, shock or amazement. By bringing in some humbleness he would have come across as credible and not self-aggrandizing.

Audience interaction is not only about a show of hands

In this attempt at audience interaction – always a tricky part to navigate in any large conference talk – Robinson uses the “put your hands up” technique. A trusted – if rather overused staple of conference speakers. The problem with this type of interaction is that it comes across as superficial and many people don’t like engaging in this type of interaction due to its overuse.

The interaction starts by asking who was over the age of 25, and wearing a wristwatch. (07:20). The underlying premise is that people under 25 won’t wear a watch because it is a “single function device” [great tagline] and that everyone over 25 wears a watch to tell the time. But do they? Personally I don’t always wear a watch but when I do its more because I like the feeling of being “dressed up” and other people will wear watches for aesthetic reasons or – if you have spent thousands of dollars on a luxury watch– as a status statement. People over the age of 25 wear watches for many different reasons.

Warwick’s coaching tip: A better approach would have been to ask the audience what they thought his daughter called a watch. The answer of a “single function device” would have got a good laugh (as it did when he used it after this interaction) and would have made a clear point on how younger people view the world differently.

Conclusion

This was a well delivered and generally well received talk. While there are very strong aspects to the talk notably the metaphors and taglines used, a greater impact could have been made by making the big idea more visible. What is the learning revolution that is needed? Besides from being organic, how can it be created? Even high level, inspirational speeches need to suggest a direction for the audience to go following the talk. Not as impactful as the 2006 talk. I think this was a 5 out of 10.

To see Warwick’s analysis of Sir Ken Robinson’s 2006 TED Talk speech, click here.

About the Author

Warwick J Fahy

Warwick helps C-level executives, working in multinational companies based in Greater China, who struggle to get their point across and influence their key stakeholders. Warwick helps the executive project their message with confidence allowing them to express their opinions powerfully and gain respect from senior managers even when under pressure.”  Learn more about who I help here.

Warwick is the author of “The One Minute Presenter: 8 steps to successful business presentations in a short attention span world”.

Now available on Amazon.com.

Sign up to “52 Tips to more confident public speaking” newsletter at www.warwickjohnfahy.com

You don’t need to be a King to work on your speech!

The highly acclaimed King’s Speech has been attracting a lot of attention recently. It was an entertaining film, especially for some of the bizarre treatments used to treat stutterers in the 1930s. It reminded me of the elocution lessons I took when I was about five years old to fix a slight problem I had in speaking certain words. Luckily I didn’t need to fill my mouth with marbles.

I was thinking whether this was a good film for my profession or not. Certainly, by showing a sometimes moving story of a person who worked incredibly hard at improving his skills for the new era of radio and public speeches, it is certainly a good role model for how we should all learn.  On the flip side, the eccentric nature of the practitioners (speech therapists) in the film gave me mixed feelings. From their bizarre suggestions that smoking is good for your lungs to the amateur dramatics actors lurking beneath the surface, they seemed to fall into the usual clichés of how public speakers are regarded.

In today’s busy, distracted and short attention span world, I think we do need to be not only great speakers, but also engaging storytellers.

Being an effective presenter is less about the mechanics of public speaking and more about the engagement skills you need to connect with your audiences. So while breathing and measuring the distance to the microphone are nice touches, they are the cherries on the cake.  They are useful only after a solid foundation has been put in place. Business professionals need to engage in so many different ways that most of their presentations are of the informal nature. Conference calls, one-on-one meetings, quick pep talks with their team, business events with regulators. Often they need to be just as persuasive without taking the stage.

So should we all have a speech coach? While I don’t think we need a speech therapist as depicted in the film, there is certainly a need for upgrading of business presentation skills across the board. Visit any company and speak with executives and you will pick up the frustration of long, dull meetings with long, dull data-heavy presentation slides. Or how long it takes to persuade a team that change is needed. Or inability to connect with younger colleagues. Or senior executives from a different country.

Most presentations are forgettable, do not have a clear message, are not delivered with passion, avoid all techniques that might make a message memorable (like story-telling and metaphor creation). Added to this most executives underestimate the amount of preparation that is needed for presenting a message.

A recent coaching engagement brought this out. A senior finance executive was frustrating his direct managers: the country CEO and also a global CFO based overseas. They had frequently asked the executive to be briefer and more concise in their one-on-one meetings which often over-ran by 30 or 60 minutes on a regular basis. Only after two or three coaching sessions where we worked on how to form a concise message, how to use structure to arrange ideas and how to think through the material by using scanning and drilling questions did the executive realise that “ this takes a long time to prepare” .  At first, like any new skill, it will take longer. But with practice, various techniques can be learned that dramatically reduce the time taken by the executive to prepare and deliver his points. When you think about how much it costs your organisation to have three or four senior level people in a meeting, this added productivity is a cost saver. In addition, the improvement in the relations between the executives helps enormously get things done in future projects.

So if you haven’t seen The King’s Speech yet, it is an entertaining view and if it does inspire you to think about improving your public speaking or presentation skills, then please do contact us. We specialise in executive communication and have specific coaching packages to help senior executives become more productive through their communication and also for particular events like conference speaking.

How engaging is your presenting?
Here are a few questions to check before you deliver:

  1. Do you have an overall message for your speech which you could express in under 10 words?
  2. Do you have a good metaphor for your presentation?  (A quest, a battle, an exploration)
  3. Could you create a single visual image that would express your main idea?
  4. Will anyone remember your presentation? On a scale from 1 to 10, how memorable do you think your presentation will be? Will anyone remember it in a month’s time? Three months?
  5. Have you drawn your key points into catchy sound-bites, questions, powerful statements or eye-catching visuals that will help the audience engage with your main message?

If you can answer “yes!” to all five questions then you are well on your way to creating a great presentation. Make sure you then spend as much time as you can in rehearsal. For a 20 minute presentation, you should be spending 2 -3 hours in stand-up, speak-out-aloud rehearsal.

List of famous stutterers here.

So what now?

If you are ready to take a step up in your career, and want to learn how to be a more powerful communicator, then visit our web site below and download a free chapter on how The One Minute Presenter system works to help you develop more executive presence.

Warwick John Fahy works with high-potential senior finance executives who struggle to get their point across and influence their key stakeholders. Warwick helps the executive gain respect by quickly and powerfully expressing their opinions. Clients hire Warwick for his highly practical approach. For free executive speaking tips http://www.oneminutepresenter.com/blog

To arrange presentation skills coaching visit http://www.warwickjohnfahy.com. For a media interview call +86 1391 786 7502.

Hotels: How are you engaging with your ‘digital’ guests?

Young beautiful happy smiling woman using a la...

All communication involves two parties. Today, hotels are having to adapt with increasingly web savvy guests who review sites like Tripadvisor.com before they book. Customer reviews are an important part of these sites. Are you listening to your guests? And how are you engaging with them?

All successful presenters have highly honed listening skills which they use to adapt and tailor their message for the audience that they wish to reach. For example, a salesperson hears an off-hand comment from a potential corporate client in the small talk before a meeting about how they were disappointed with another property’s responsiveness to minor changes in the build up to an important event. The salesperson – when talking about their service – could use this as an anecdote. For example, highlighting that they offer their corporate clients a dedicated hotel representative who promises same day response to all changes or questions in the weeks leading up to an event. This brings out the disappointment which the client had previously and solves it with a clear promise and commitment. The sales person could then go further and introduce their service team to the client, again emphasising their service promise.

The more frequently a presenter can match their strengths to specific questions or problems that the client wishes to solve, the more likely they are to engage and keep the audience’s attention throughout the presentation. Importantly in a sales pitch this will increase the chance of a sale.

Similarly, in the online world, it is important for hotels to engage with their guest’s feedback – both good and bad. A potential guest is more likely to forgive a poor review if the hotel comes back with a reasonable explanation about how they have improved or solved that problem – while avoiding the trap of making excuses or blaming some policy or procedure or third party.

How are you engaging with your online guests? To read an excllent article, click here to read Daniel Craig’s interview with Jean-Luc Chrétien, Executive VP Marketing & Distribution, Accor.

About the Author

Warwick J Fahy

“I work with high-potential senior executives who need to be more confident and influential with their key stakeholders. I help the executive quickly and powerfully express their opinions into message based presentations – even when under pressure.”  Learn more about who I help here.

Warwick is the author of “The One Minute Presenter: 8 steps to successful business presentations in a short attention span world”.

Now available on Amazon.com.

Sign up to “52 Tips to more confident public speaking” newsletter at www.warwickjohnfahy.com

Toastmasters: 1001 Ideas for Speeches: Your Life Inventory

Survey resultsIf you are stuck for a speech topic, you will enjoy this presentation which sets the challenge of finding the source of 1001 ideas for speech topics.

I conducted a survey among Toastmasters before the speech and include the results below. You can also download the handout which will give you quick access to the ideas in the presentation.

Download the results from the survey here. Download the 19min presentation here in MP3 format (17.8MB). Delivered on 6 Dec 2010 in Talent Discovery Bilingual TMC in Shanghai.  I have made a special handout summarising where you can source the 1001 ideas for your speech topics here. (478kb, PDF)

Warwick John Fahy is a Distinguished Toastmaster with almost 10 years experience as a Toastmaster delivering speeches in both English and Mandarin. Warwick was awarded the Presidential Citation in 2007 for his leadership in doubling the number of clubs in China and helping China move to district status.Warwick is an executive speech coach working with senior executives in multinationals across Greater China to help them become more influential with their key stakeholders.

Other Toastmasters trainings:

‘It’s Trendy To Be Free’ – Lady Gaga At Poland Show: What can you learn about presenting a clear message

Successful business presenter?

Successful business presenter?

An essential part of business presenting is having a clear message and making sure that the audience come away with the same message you intended to deliver.

In the pop music world where it’s fair to say most people have short attention spans, we can learn a lot from pop diva Lady Gaga. Recently Lady Gaga managed to take a stand against an issue and at the same time mention her new album numerous times (Born this Way) and still arouse the love / hate responses she is known for. One article on Lady Gaga had over three thousand comments. Not many blogs can rival that response!

So what can we learn from Lady Gaga:

1. Clearly define the issue.

Lady Gaga starts off with a succinct definition:

“The funny thing is that some people reduce freedom to a brand,” Gaga said between tears.

This is a great tagline (with pop diva emotion) that positions her against her pop rivals. By clearly defining the issue, she is now ready to lay out her position.

2. Give your opinion on the issue

Lady Gaga now states her opinion on this pressing issue:

“They think that it’s trendy now to be free. They think it’s trendy to be excited about your identity. When in truth, there is nothing trendy about ‘Born This Way.”

Did you notice the beautiful bridge to her album. Sentence starts with talking about the issue and ends with bringing the attention to her key message – which in this case is her album.

Now, having made the segue, it’s time to hammer home the message:

3. Deliver your message vividly

A powerful way to connect with an audience is to use a metaphor:

“‘Born This Way’ is a spirit, and it is this connection that we all share.”

This metaphor has now linked her message to the audience. Now it’s time to get vivid and have a dig at her pop rivals:

“It is something so much deeper than a wig or a lipstick or an outfit or a [expletive] meat dress. ‘Born This Way’ is about us, ‘Born This Way’ is about what keeps us up at night and makes us afraid.”

Injecting emotion and making her message relevant to people’s lives is another technique that business presenters can use although probably in a toned down fashion.

So while you may not know who Lady Gaga is or whether you love or hate her, make sure that you take away these important lessons:

1. Clearly define your issue

2. Give a direct opinion

3. Use vivid language to deliver your message

e-book download : A copy of  The One Minute Presenter for only Usd10 here.

CFOs: Do you find it challenging to express yourself clearly and concisely when your boss asks you a question?

You can quickly and powerfully learn how to express your opinions to important stakeholders –  even when under pressure.

Effective communication holds back most senior finance executives
If you are like most of our clients the skills that have made you successful in finance are often holding you back from being successful as an effective communicator. You feel nervous when you have to present to a group of senior managers. You have been told – or you have a feeling that – you often talk too much without getting to the point. You have been told that your future career prospects depend on improving your communication skills. You are good at preparing detailed slides but are not sure how to summarise the key message behind the numbers.

It doesn’t have to be that way. You don’t need to be stuck here forever

Many CFOs have transformed into excellent communicators
Imagine how impressed the faces of your colleagues look when they see you presenting with new found confidence and purpose. Hearing words of thanks and praise as your boss commends you for doing a great job in an important meeting. Imagine that you are able to craft and deliver an engaging presentation to senior management without spending weeks of preparation time. The satisfaction you feel when you are able to influence important decisions that affect the future of the company. The freedom in being able to concisely and powerfully communicate your thoughts to your boss. How confident you feel as you handle questions with direct, clear and relevant replies.

You are not alone.

You can learn how to switch from technical expert to effective executive
If any of the above sounds familiar, don’t worry, you are not alone. In fact, you are in good company. Most senior finance people have similar issues. Being technical experts means that you are focused on process, procedure, the integrity of data, and especially pay attention to very small details. All of which is essential – and desirable – in finance executives. However, when you reach a certain level in the organisation, these technical skills become less important as the core task of an executive is to make decisions and communicate them throughout the organisation. All highly effective executives are superb communicators and presenters and they set the benchmark for others to follow. Today, when decisions are made on who to hire as a CFO, CEO or other key role -the ability to engage with internal and external stakeholders is one of the top two or three competencies.

With the right support you can become a confident presenter
However, as a finance expert, you can’t be expected to automatically know what it takes to be an engaging and confident presenter – you are not an executive speech coach – and with the demands on finance executives already very much more than they were a few years ago, your time is squeezed so that executive communication skills has probably been relegated to only a couple days of training if at all. The good news is that help is here.

Top 5 pieces of advice from The One Minute Presenter
To take a step away from being a technical expert and learning the craft of an effective executive communicator, here are five things you need to do:

1. Learn to adjust to the audience
Many technical experts over focus on the data and numbers in their presentations. While the data is important or essential, you also need to consider the technical expertise of the audience and their expectations for the presentation. Learn how to adjust your content to match each audience.

2. Tell the story behind the numbers
If you are giving the same presentation without change time and time again, chances are you are being too content focused. Learn how to tell the story behind the numbers – especially for less technically adept audiences. Once you have the story which includes the key message and supporting messages, you will have greater flexibility with your content. Tailoring or adapting to different audiences will become easier and will not take a tremendous amount of time.

3. Tagline your key messages
Learn techniques from the advertising, movie and consumer industries by distilling your core messages into easily digestible phrases or taglines. These short phrases should be easy for you to remember and should flow off the tongue easily, so spend some time editing them until you are happy that they are easy to deliver. Taglines are both easy for the presenter and the audience to remember. By inserting taglines throughout the presentation, you will help clarify the core messages for the audience. You can also use collateral – like slidedecks and handout or posters to reinforce these messages. Once the audience remembers your tagline, they will remember your message.

4. Connect with your audience
Audiences today have shorter and shorter attention spans. In business, Blackberrys are ubiquitous and their stream of emails demands attention. If an audience gives you ten minutes of their undivided attention you are lucky. Instead, think of ways to engage with the audience so that they are glued to your performance. Simple techniques range from telling stories that illustrate the points you are making. Everyone loves listening to a good story, even in the business world. Consider using a range of relevant visuals from pictures and videos that help the audience to internalise the message. Other connecting techniques include asking rhetorical questions and using facilitation techniques to encourage audience participation.

5. Look them in the eye and project
While there are numerous presentation delivery techniques you can employ, two stand out. Firstly, eye contact is essential to engage with an audience. The more an individual in the audience feels you make direct eye contact with them, the longer they are likely to concentrate on you and your presentation. Complete a sentence or thought while looking at an individual before moving on so that your eye contact is smooth and natural. Secondly, your voice is your biggest tool to project decisiveness and confidence to your audience. Your voice should be loud enough for all the audience to hear you clearly and like a good story-teller you should vary your pitch, rate and intonation which makes your content more interesting to listen to and – through emphasis -helps your audience to understand where the key points are.

Many CFOs have benefited from The One Minute Presenter coaching
I work with many CFOs from multinationals around Greater China. Just recently, after helping one CFO to understand their communication style and specifically how to answer questions in a one-on-one meeting with his boss, he told me that he had cut the meeting time with his boss in half. And both of them were enjoying the meetings a lot more than the previous ones which dragged on frustratingly for both parties. Importantly, the CFO was also able to carry these skills into preparing and joining in conference calls, making presentations internally and externally and also with his own team.  The upshot is that he has a better relationship with his boss, which enhances promotion prospects, and he has improved his overall communication effectiveness with other important stakeholders.

So what now?
If you are ready to take a step up in your career, and want to learn how to be a more powerful communicator, then visit www.oneminutepresenter.com and download a free chapter on how The One Minute Presenter system works to help you develop more executive presence.

About Warwick J Fahy
Warwick works with high-potential senior finance executives who struggle to get their point across and influence their key stakeholders. Warwick helps the executive gain respect by quickly and powerfully expressing their opinions – even when under pressure.

Warwick is the author of “The One Minute Presenter: 8 steps to successful business presentations in a short attention span world. Warwick can be reached on warwick@oneminutepresenter.com and +86 21 6101 0486.

Links:
The One Minute Presenter available on Amazon.com: http://tinyurl.com/ylzx3dc
Book information and blog at www.oneminutepresenter.com