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Speech Analysis by The One Minute Presenter on Sir Ken Robinson’s Feb 2010 TED speech: Bring on the learning revolution

In this follow up to his famous 2006 TED talk, Sir Ken Robinson makes the case for a radical shift from standardized schools to personalized learning — creating conditions where kids’ natural talents can flourish.

Sir Ken Robinson is a creativity expert and in this talks asks the question, “Why don’t we get the best out of people?” He argues that it’s because we’ve been educated to become good workers, rather than creative thinkers. Students with restless minds and bodies — far from being cultivated for their energy and curiosity — are ignored or even stigmatized, with terrible consequences. “We are educating people out of their creativity,” Robinson says. [Source: TED.com]

Here is my breakdown of the speech. The things that are great about the speech are:

  • Metaphors help make your big ideas easier to grasp

  • Crafting taglines is a discipline in finding simplicity in your (complex) ideas

  • Telling a story that engages is an advanced skill

  • Closing quote can make your message stick

The areas that could be improved include:

  • Making humour work is a funny thing

  • Do you lose credibility if you use shaky facts?

  • Audience interaction is not only about a show of hands

Type of presentation

This is a follow up talk from his highly acclaimed 2006 TED speech and as such the expectations are higher. While well received by the audience, it is hard to imagine that this talk will have as much impact, as the message is lost among the jokes. Well written taglines are the highlight and although the closing quotation is beautifully chosen and delivered it is not exactly related to the idea of creating a learning revolution.

Metaphors help make your big ideas easier to grasp

Robinson uses three major metaphors in this talk, and they all work well.

1. Compares crisis in natural resource with the crisis in human resources (starts 02:30)

although the set up to this metaphor was not accurately made. Robinson says there is a “second climate crisis” when he actually means “ a second crisis”.

This metaphor is followed up later by saying “Human resource like natural resources are buried deep, you have to go looking for them” (04:15). Good analogy.

2. Comparing the education system with fast food. Results are a similar depleting of spirits and energies as fast food depletes the body. (13:00). This really hits home it’s point.

3. Education is like manufacturing (conformity and batching people) (14:35)

What we need now is one based on agriculture … an “organic process” (14:55)

This is a nice comparison and one that is not only easily understood it catches the zeitgeist as organic food is becoming a growing trend, especially among the typical TED talks viewer.

Warwick’s coaching tip: Finding a metaphor or model to frame your ideas on can be an excellent way to convey your message. Vivid metaphors will help the audience remember your big ideas and overall message.

Crafting taglines is a discipline in finding simplicity in your (complex) ideas

Warwick’s coaching tip: Robinson is a thoughtful speaker (in between the jokes) and this reflects the deeper thinking he has done on his topic. A good tip for every speaker is to leave the audience with the feeling that you know a lot more on your subject that you could possibly cover in your talk.

This depth is shown in the clarity and concisely of his taglines or sound bites. Robinson has helped the audience do the thinking by making the complex really rather simple to understand – a significant asset for everyone who wishes to be influential.

Good examples of taglines include:

this is not a crisis of natural resources…but a crisis of human resources” (02:23)

we make very poor use of our talents” (02:30)

that’s simply improving a broken model” (04:40)

what we need is not an evolution, but a revolution in education. This has to be transformed into something else.” (04:50)

it’s a single function device” (when talking about a watch) (08:15)

life is not linear, it’s organic” (08:55)

we are obsessed about getting people to college\” (09:15)

human communities depend upon a diversity of talent, not a singular conception of ability” (10:50)

college begins in kindergarten….[pause]… no it doesn’t” (11:15)

a friend of mine once said a 3 year old is not half a six year old” (11:40)

we have built our education system on the model of fast food” (12:45)

Telling a story that engages is an advanced skill

The fireman story (starts 09:20 – 10:40) makes a strong point on the value of having diverse talent in a community.

The example of three year old children being interviewed by “unimpressed panels” with resumes (12:00) hilariously brings out the ludicrous nature of how competitive early education has become.

Warwick’s coaching tip: When selecting appropriate stories and anecdotes ask yourself does the impact part (memorable) of the story align with the main message you want the audience to takeaway.

Closing quote can make your message stick

Choosing a quotation that sums up your message can be powerful technique. Like every tool, it can be misused. The trick is to find as close a match as possible to the quotation’s message and your overall speech message. Robinson chose a WB Yeats quotation (starts 16:40) which was beautifully connected to a powerful closing thought of “tread softly on our children’s dreams”. While a lovely closing, it is a little out of synch with the message of creating a learning revolution.

Overall this was a well received presentation, but there were a few areas which could have been improved.

Making humour work is a funny thing

While some of these jokes got an audience reaction, I did not like them as I felt they were often a shallow attempt at humour that did not develop or carry his ideas forward. Toward the end of the talk, the reaction from the audience dropped.

Example: ‘there is a hunger for videos of me’ (01:00) got a good laugh but really is too self indulgent for my tastes, especially when the set up used shaky facts (see below).

I only had 18 minutes frankly..” - audience did not react, perhaps because all speakers have 18 minutes. (01:38)

so as I was saying” (01:40)- again the audience laughed but it comes across as a little self-indulgent when being invited back to TED was an honour not made to many other speakers.

if you don’t believe there is a major climate crisis, you should get out more” - audience did not react perhaps because the point is not really clear (01:50)

I divide the world into two groups” (02:55) – while this got a good laugh, his follow up point did not come out so clearly. His point was that there are two groups of people in the world, those that “endure” and those that “enjoy” (03:30)

The joke about American history not being taught in Britain (05:50) while getting a laugh does not really add any impact to this message. And the set up referring to his lack of knowledge of what was happening in American at that time could have been cut out.

it’s difficult to know what it is you take for granted. And the reason is you take it for granted” (07:10). Not that funny.

The anecdote about receiving his first guitar at the same time that Eric Clapton did worked well, “…it wouldn’t work no matter how hard I blew into it” (13:30)

This uses the element of surprise, self-deprecating humour and exaggeration to get a good audience response.

Do you lose credibility if you use shaky facts?

In the opening to the talk, Robinson explained that 4 million downloads of his 2006 talk had been made, so if you multiply that by 20 you get the number of people who had seen his previous talk. It seems hard to believe that such large groups of people are sitting around watching online TED videos. This multiplier is a rule of thumb often applied to print media which for example if a newspaper or magazine is placed in a library or office would be read multiple times by different people. I am not so convinced it applies to a world of individual downloads.

Warwick’s coaching tip: The opening of a speech should be about building credibility, and Robinson was doing this by sharing how many people had seen his previous talk. Instead of his comment “there is a hunger for videos of me” which seems bizarre, perhaps a better retort would have been to express surprise, shock or amazement. By bringing in some humbleness he would have come across as credible and not self-aggrandizing.

Audience interaction is not only about a show of hands

In this attempt at audience interaction – always a tricky part to navigate in any large conference talk – Robinson uses the “put your hands up” technique. A trusted – if rather overused staple of conference speakers. The problem with this type of interaction is that it comes across as superficial and many people don’t like engaging in this type of interaction due to its overuse.

The interaction starts by asking who was over the age of 25, and wearing a wristwatch. (07:20). The underlying premise is that people under 25 won’t wear a watch because it is a “single function device” [great tagline] and that everyone over 25 wears a watch to tell the time. But do they? Personally I don’t always wear a watch but when I do its more because I like the feeling of being “dressed up” and other people will wear watches for aesthetic reasons or – if you have spent thousands of dollars on a luxury watch– as a status statement. People over the age of 25 wear watches for many different reasons.

Warwick’s coaching tip: A better approach would have been to ask the audience what they thought his daughter called a watch. The answer of a “single function device” would have got a good laugh (as it did when he used it after this interaction) and would have made a clear point on how younger people view the world differently.

Conclusion

This was a well delivered and generally well received talk. While there are very strong aspects to the talk notably the metaphors and taglines used, a greater impact could have been made by making the big idea more visible. What is the learning revolution that is needed? Besides from being organic, how can it be created? Even high level, inspirational speeches need to suggest a direction for the audience to go following the talk. Not as impactful as the 2006 talk. I think this was a 5 out of 10.

To see Warwick’s analysis of Sir Ken Robinson’s 2006 TED Talk speech, click here.

About the Author

Warwick J Fahy

Warwick helps C-level executives, working in multinational companies based in Greater China, who struggle to get their point across and influence their key stakeholders. Warwick helps the executive project their message with confidence allowing them to express their opinions powerfully and gain respect from senior managers even when under pressure.”  Learn more about who I help here.

Warwick is the author of “The One Minute Presenter: 8 steps to successful business presentations in a short attention span world”.

Now available on Amazon.com.

Sign up to “52 Tips to more confident public speaking” newsletter at www.warwickjohnfahy.com

You don’t need to be a King to work on your speech!

The highly acclaimed King’s Speech has been attracting a lot of attention recently. It was an entertaining film, especially for some of the bizarre treatments used to treat stutterers in the 1930s. It reminded me of the elocution lessons I took when I was about five years old to fix a slight problem I had in speaking certain words. Luckily I didn’t need to fill my mouth with marbles.

I was thinking whether this was a good film for my profession or not. Certainly, by showing a sometimes moving story of a person who worked incredibly hard at improving his skills for the new era of radio and public speeches, it is certainly a good role model for how we should all learn.  On the flip side, the eccentric nature of the practitioners (speech therapists) in the film gave me mixed feelings. From their bizarre suggestions that smoking is good for your lungs to the amateur dramatics actors lurking beneath the surface, they seemed to fall into the usual clichés of how public speakers are regarded.

In today’s busy, distracted and short attention span world, I think we do need to be not only great speakers, but also engaging storytellers.

Being an effective presenter is less about the mechanics of public speaking and more about the engagement skills you need to connect with your audiences. So while breathing and measuring the distance to the microphone are nice touches, they are the cherries on the cake.  They are useful only after a solid foundation has been put in place. Business professionals need to engage in so many different ways that most of their presentations are of the informal nature. Conference calls, one-on-one meetings, quick pep talks with their team, business events with regulators. Often they need to be just as persuasive without taking the stage.

So should we all have a speech coach? While I don’t think we need a speech therapist as depicted in the film, there is certainly a need for upgrading of business presentation skills across the board. Visit any company and speak with executives and you will pick up the frustration of long, dull meetings with long, dull data-heavy presentation slides. Or how long it takes to persuade a team that change is needed. Or inability to connect with younger colleagues. Or senior executives from a different country.

Most presentations are forgettable, do not have a clear message, are not delivered with passion, avoid all techniques that might make a message memorable (like story-telling and metaphor creation). Added to this most executives underestimate the amount of preparation that is needed for presenting a message.

A recent coaching engagement brought this out. A senior finance executive was frustrating his direct managers: the country CEO and also a global CFO based overseas. They had frequently asked the executive to be briefer and more concise in their one-on-one meetings which often over-ran by 30 or 60 minutes on a regular basis. Only after two or three coaching sessions where we worked on how to form a concise message, how to use structure to arrange ideas and how to think through the material by using scanning and drilling questions did the executive realise that “ this takes a long time to prepare” .  At first, like any new skill, it will take longer. But with practice, various techniques can be learned that dramatically reduce the time taken by the executive to prepare and deliver his points. When you think about how much it costs your organisation to have three or four senior level people in a meeting, this added productivity is a cost saver. In addition, the improvement in the relations between the executives helps enormously get things done in future projects.

So if you haven’t seen The King’s Speech yet, it is an entertaining view and if it does inspire you to think about improving your public speaking or presentation skills, then please do contact us. We specialise in executive communication and have specific coaching packages to help senior executives become more productive through their communication and also for particular events like conference speaking.

How engaging is your presenting?
Here are a few questions to check before you deliver:

  1. Do you have an overall message for your speech which you could express in under 10 words?
  2. Do you have a good metaphor for your presentation?  (A quest, a battle, an exploration)
  3. Could you create a single visual image that would express your main idea?
  4. Will anyone remember your presentation? On a scale from 1 to 10, how memorable do you think your presentation will be? Will anyone remember it in a month’s time? Three months?
  5. Have you drawn your key points into catchy sound-bites, questions, powerful statements or eye-catching visuals that will help the audience engage with your main message?

If you can answer “yes!” to all five questions then you are well on your way to creating a great presentation. Make sure you then spend as much time as you can in rehearsal. For a 20 minute presentation, you should be spending 2 -3 hours in stand-up, speak-out-aloud rehearsal.

List of famous stutterers here.

So what now?

If you are ready to take a step up in your career, and want to learn how to be a more powerful communicator, then visit our web site below and download a free chapter on how The One Minute Presenter system works to help you develop more executive presence.

Warwick John Fahy works with high-potential senior finance executives who struggle to get their point across and influence their key stakeholders. Warwick helps the executive gain respect by quickly and powerfully expressing their opinions. Clients hire Warwick for his highly practical approach. For free executive speaking tips http://www.oneminutepresenter.com/blog

To arrange presentation skills coaching visit http://www.warwickjohnfahy.com. For a media interview call +86 1391 786 7502.

Hotels: How are you engaging with your ‘digital’ guests?

Young beautiful happy smiling woman using a la...

All communication involves two parties. Today, hotels are having to adapt with increasingly web savvy guests who review sites like Tripadvisor.com before they book. Customer reviews are an important part of these sites. Are you listening to your guests? And how are you engaging with them?

All successful presenters have highly honed listening skills which they use to adapt and tailor their message for the audience that they wish to reach. For example, a salesperson hears an off-hand comment from a potential corporate client in the small talk before a meeting about how they were disappointed with another property’s responsiveness to minor changes in the build up to an important event. The salesperson - when talking about their service - could use this as an anecdote. For example, highlighting that they offer their corporate clients a dedicated hotel representative who promises same day response to all changes or questions in the weeks leading up to an event. This brings out the disappointment which the client had previously and solves it with a clear promise and commitment. The sales person could then go further and introduce their service team to the client, again emphasising their service promise.

The more frequently a presenter can match their strengths to specific questions or problems that the client wishes to solve, the more likely they are to engage and keep the audience’s attention throughout the presentation. Importantly in a sales pitch this will increase the chance of a sale.

Similarly, in the online world, it is important for hotels to engage with their guest’s feedback - both good and bad. A potential guest is more likely to forgive a poor review if the hotel comes back with a reasonable explanation about how they have improved or solved that problem - while avoiding the trap of making excuses or blaming some policy or procedure or third party.

How are you engaging with your online guests? To read an excllent article, click here to read Daniel Craig’s interview with Jean-Luc Chrétien, Executive VP Marketing & Distribution, Accor.

About the Author

Warwick J Fahy

“I work with high-potential senior executives who need to be more confident and influential with their key stakeholders. I help the executive quickly and powerfully express their opinions into message based presentations - even when under pressure.”  Learn more about who I help here.

Warwick is the author of “The One Minute Presenter: 8 steps to successful business presentations in a short attention span world”.

Now available on Amazon.com.

Sign up to “52 Tips to more confident public speaking” newsletter at www.warwickjohnfahy.com

Toastmasters: 1001 Ideas for Speeches: Your Life Inventory

Survey resultsIf you are stuck for a speech topic, you will enjoy this presentation which sets the challenge of finding the source of 1001 ideas for speech topics.

I conducted a survey among Toastmasters before the speech and include the results below. You can also download the handout which will give you quick access to the ideas in the presentation.

Download the results from the survey here. Download the 19min presentation here in MP3 format (17.8MB). Delivered on 6 Dec 2010 in Talent Discovery Bilingual TMC in Shanghai.  I have made a special handout summarising where you can source the 1001 ideas for your speech topics here. (478kb, PDF)

Warwick John Fahy is a Distinguished Toastmaster with almost 10 years experience as a Toastmaster delivering speeches in both English and Mandarin. Warwick was awarded the Presidential Citation in 2007 for his leadership in doubling the number of clubs in China and helping China move to district status.Warwick is an executive speech coach working with senior executives in multinationals across Greater China to help them become more influential with their key stakeholders.

Other Toastmasters trainings:

‘It’s Trendy To Be Free’ - Lady Gaga At Poland Show: What can you learn about presenting a clear message

Successful business presenter?

Successful business presenter?

An essential part of business presenting is having a clear message and making sure that the audience come away with the same message you intended to deliver.

In the pop music world where it’s fair to say most people have short attention spans, we can learn a lot from pop diva Lady Gaga. Recently Lady Gaga managed to take a stand against an issue and at the same time mention her new album numerous times (Born this Way) and still arouse the love / hate responses she is known for. One article on Lady Gaga had over three thousand comments. Not many blogs can rival that response!

So what can we learn from Lady Gaga:

1. Clearly define the issue.

Lady Gaga starts off with a succinct definition:

“The funny thing is that some people reduce freedom to a brand,” Gaga said between tears.

This is a great tagline (with pop diva emotion) that positions her against her pop rivals. By clearly defining the issue, she is now ready to lay out her position.

2. Give your opinion on the issue

Lady Gaga now states her opinion on this pressing issue:

“They think that it’s trendy now to be free. They think it’s trendy to be excited about your identity. When in truth, there is nothing trendy about ‘Born This Way.”

Did you notice the beautiful bridge to her album. Sentence starts with talking about the issue and ends with bringing the attention to her key message - which in this case is her album.

Now, having made the segue, it’s time to hammer home the message:

3. Deliver your message vividly

A powerful way to connect with an audience is to use a metaphor:

“‘Born This Way’ is a spirit, and it is this connection that we all share.”

This metaphor has now linked her message to the audience. Now it’s time to get vivid and have a dig at her pop rivals:

“It is something so much deeper than a wig or a lipstick or an outfit or a [expletive] meat dress. ‘Born This Way’ is about us, ‘Born This Way’ is about what keeps us up at night and makes us afraid.”

Injecting emotion and making her message relevant to people’s lives is another technique that business presenters can use although probably in a toned down fashion.

So while you may not know who Lady Gaga is or whether you love or hate her, make sure that you take away these important lessons:

1. Clearly define your issue

2. Give a direct opinion

3. Use vivid language to deliver your message

e-book download : A copy of  The One Minute Presenter for only Usd10 here.

CFOs: Do you find it challenging to express yourself clearly and concisely when your boss asks you a question?

You can quickly and powerfully learn how to express your opinions to important stakeholders -  even when under pressure.

Effective communication holds back most senior finance executives
If you are like most of our clients the skills that have made you successful in finance are often holding you back from being successful as an effective communicator. You feel nervous when you have to present to a group of senior managers. You have been told – or you have a feeling that – you often talk too much without getting to the point. You have been told that your future career prospects depend on improving your communication skills. You are good at preparing detailed slides but are not sure how to summarise the key message behind the numbers.

It doesn’t have to be that way. You don’t need to be stuck here forever

Many CFOs have transformed into excellent communicators
Imagine how impressed the faces of your colleagues look when they see you presenting with new found confidence and purpose. Hearing words of thanks and praise as your boss commends you for doing a great job in an important meeting. Imagine that you are able to craft and deliver an engaging presentation to senior management without spending weeks of preparation time. The satisfaction you feel when you are able to influence important decisions that affect the future of the company. The freedom in being able to concisely and powerfully communicate your thoughts to your boss. How confident you feel as you handle questions with direct, clear and relevant replies.

You are not alone.

You can learn how to switch from technical expert to effective executive
If any of the above sounds familiar, don’t worry, you are not alone. In fact, you are in good company. Most senior finance people have similar issues. Being technical experts means that you are focused on process, procedure, the integrity of data, and especially pay attention to very small details. All of which is essential – and desirable - in finance executives. However, when you reach a certain level in the organisation, these technical skills become less important as the core task of an executive is to make decisions and communicate them throughout the organisation. All highly effective executives are superb communicators and presenters and they set the benchmark for others to follow. Today, when decisions are made on who to hire as a CFO, CEO or other key role -the ability to engage with internal and external stakeholders is one of the top two or three competencies.

With the right support you can become a confident presenter
However, as a finance expert, you can’t be expected to automatically know what it takes to be an engaging and confident presenter – you are not an executive speech coach – and with the demands on finance executives already very much more than they were a few years ago, your time is squeezed so that executive communication skills has probably been relegated to only a couple days of training if at all. The good news is that help is here.

Top 5 pieces of advice from The One Minute Presenter
To take a step away from being a technical expert and learning the craft of an effective executive communicator, here are five things you need to do:

1. Learn to adjust to the audience
Many technical experts over focus on the data and numbers in their presentations. While the data is important or essential, you also need to consider the technical expertise of the audience and their expectations for the presentation. Learn how to adjust your content to match each audience.

2. Tell the story behind the numbers
If you are giving the same presentation without change time and time again, chances are you are being too content focused. Learn how to tell the story behind the numbers – especially for less technically adept audiences. Once you have the story which includes the key message and supporting messages, you will have greater flexibility with your content. Tailoring or adapting to different audiences will become easier and will not take a tremendous amount of time.

3. Tagline your key messages
Learn techniques from the advertising, movie and consumer industries by distilling your core messages into easily digestible phrases or taglines. These short phrases should be easy for you to remember and should flow off the tongue easily, so spend some time editing them until you are happy that they are easy to deliver. Taglines are both easy for the presenter and the audience to remember. By inserting taglines throughout the presentation, you will help clarify the core messages for the audience. You can also use collateral – like slidedecks and handout or posters to reinforce these messages. Once the audience remembers your tagline, they will remember your message.

4. Connect with your audience
Audiences today have shorter and shorter attention spans. In business, Blackberrys are ubiquitous and their stream of emails demands attention. If an audience gives you ten minutes of their undivided attention you are lucky. Instead, think of ways to engage with the audience so that they are glued to your performance. Simple techniques range from telling stories that illustrate the points you are making. Everyone loves listening to a good story, even in the business world. Consider using a range of relevant visuals from pictures and videos that help the audience to internalise the message. Other connecting techniques include asking rhetorical questions and using facilitation techniques to encourage audience participation.

5. Look them in the eye and project
While there are numerous presentation delivery techniques you can employ, two stand out. Firstly, eye contact is essential to engage with an audience. The more an individual in the audience feels you make direct eye contact with them, the longer they are likely to concentrate on you and your presentation. Complete a sentence or thought while looking at an individual before moving on so that your eye contact is smooth and natural. Secondly, your voice is your biggest tool to project decisiveness and confidence to your audience. Your voice should be loud enough for all the audience to hear you clearly and like a good story-teller you should vary your pitch, rate and intonation which makes your content more interesting to listen to and – through emphasis -helps your audience to understand where the key points are.

Many CFOs have benefited from The One Minute Presenter coaching
I work with many CFOs from multinationals around Greater China. Just recently, after helping one CFO to understand their communication style and specifically how to answer questions in a one-on-one meeting with his boss, he told me that he had cut the meeting time with his boss in half. And both of them were enjoying the meetings a lot more than the previous ones which dragged on frustratingly for both parties. Importantly, the CFO was also able to carry these skills into preparing and joining in conference calls, making presentations internally and externally and also with his own team.  The upshot is that he has a better relationship with his boss, which enhances promotion prospects, and he has improved his overall communication effectiveness with other important stakeholders.

So what now?
If you are ready to take a step up in your career, and want to learn how to be a more powerful communicator, then visit www.oneminutepresenter.com and download a free chapter on how The One Minute Presenter system works to help you develop more executive presence.

About Warwick J Fahy
Warwick works with high-potential senior finance executives who struggle to get their point across and influence their key stakeholders. Warwick helps the executive gain respect by quickly and powerfully expressing their opinions - even when under pressure.

Warwick is the author of “The One Minute Presenter: 8 steps to successful business presentations in a short attention span world. Warwick can be reached on warwick@oneminutepresenter.com and +86 21 6101 0486.

Links:
The One Minute Presenter available on Amazon.com: http://tinyurl.com/ylzx3dc
Book information and blog at www.oneminutepresenter.com

Theater Rehearsals: What Executive Presenters Must Know Part 4 of 5: Step 4 : Tops and Tails

To view the other steps in this series, see Step 1 “Script read through” , Step 2 “Run Through” and Step 3 “Cue to Cue”

Step 4 : Tops and Tails
The two most important parts of a presentation are the opening and closing. Both parts attract the greatest audience attention and are the best opportunities to deliver a takeaway message. They are often delivered at a higher level of authority and punch. Take the opening two minutes and rehearse as a stand-alone section. Record it and while listening to the recording, look for ways to make the delivery more impactful. Use crisper and sharper words. Make a closer connection to the audience with words they relate with. Likewise, repeat this approach with the closing. This is the final chance to convey the message and leave the audience with a positive impression.

Related articles:

iPad product launch: What Makes Steve Jobs a Great Presenter?

RESOURCE BOX

Warwick John Fahy is the international executive speech coach for senior executives, business leaders and entrepreneurs who need to influence clients, investors, shareholders and team members. His highly practical approach and deep cross cultural intelligence have made him a sought-after business presentation coach throughout the world.

Warwick is the author of the acclaimed book, The One Minute Presenter - 8 steps to successful business presentations in a short attention span world. For free executive speaking tips visit http://www.oneminutepresenter.com/blog

To arrange presentation skills training or coaching to build your executive presence visit this web site.

For a media interview call +86 1391 786 7502.

Copyright 2010 Warwick John Fahy All rights reserved.

Executive Presence: Bring your message to the audience

How well do you know your audience?

How well do you know your audience?

One common complaint about business presentations is that they are dull. Many executives that I coach have a tendency to deliver content-focused presentations rather than audience-focused ones. Content-focused means a heavy emphasis on your material and is often accompanied by the presenter reading off the slides. We learned above how to turn numbers into stories. Let’s make the next connection.

Being audience-focused requires the presenter to bridge the gap between content and the audience’s motivations. Invest time to learn more about senior managers’ needs, drives and trigger topics. Does one manager always focus on financial returns? Another on resource deployment. Perhaps another always challenges you? You can then use connecting phrases to address these motivations. Examples include: “Last quarter you expressed a concern on our raw material costs. Here is the new picture.”

Another technique is to use connecting questions, like “Why is this important? “ This rhetorical question allows you to then move onto the answer. “This is important to our business unit because.. “ This technique helps connect more with the audience by focusing your message on their motivations.

Spent an hour before your next presentation to learn more about your audience. What can you learn about your audience that will help you connect your message to them in a more favourable way. People are interest-driven. Find their interests and you will find a more responsive audience.

Are you an Executive? Learn how Warwick helps ambitious executives speak with executive presence here.

iPad product launch: What Makes Steve Jobs a Great Presenter?

ipad
The new iPad
by Rebecca Hong

Steve Jobs is my favorite presenter for his ability to get his message across so clearly and effectively. I love listening to his commencement speech in Stanford University entitled “Stay Hungry Stay Foolish”. This morning I listened to Steve’s iPad product launch presentation. Steve Jobs proves himself to be a great presenter again. I would like to evaluate his presentation from a presentation skills perspective. I won’t touch upon the technical side even though I am fully sold that iPad is a phenomenal gadget.

Let me tell you why I think Steve Jobs is a great presenter.

1. Well-designed Structure/Organization

A great presentation starts by having a well designed structure/organization. So let’s first look at the structure of his presentation; the opening, body and closing. Please pay special attention to some very good transitions in between points.

Opening

Steve Jobs first overviewed of the company status-mainly good news about product sales and the large customer base. Then he threw out a question: “Is there a 3rd category device between a smart phone and a laptop?” The answer is: iPad.

Body

  1. Overview of what iPad can do.

Transition: “So that gives you a little overview of what the iPad can do, but it’s nothing like seeing it. So I’d like to show it to you now.”

Demo of what iPad can do.

- web surfing: New York Times, Buy movie tickets, National Geography

- emails

- photos

- calendar

- address book

- maps: Google Map

- video: Youtube, TV, movies,

II. Hardware features of iPad

III. 3rd party software features of iPad: App Store (presented by Scott Forstall, Apple Senior VP of iPod Software)

Demo of online game

Demos from several 3rd party software developers/content providers

IV. New App: iBooks (Steve Jobs back to present)

Overview

Demo

Transition: “Now, something very exciting: the iWork.”

V. App: iWork for iPad (presented by Phil Schiller, Sr VP Product Marketing)

Overview

Demo

- Keynote

- Pages

- Numbers

VI. Sync with iTunes (Steve Jobs back to present)

VII. Wireless networking in US and internationally

VIII. Pricing

First gave the product benefits: what iPad can do, Apps, iBook App, iWork App.

Then gave a price in pundits’ opinion: $999

Then shows the actual price: $499 and the more expensive models with higher capacity

IX. 3 Accessories

- a dock to view photos

- a key board dock

- a case for protection and serves as stand

X. Video of iPad

Closing

Echo the opening

Call for action: get your hands on it to feel it.

2. Subtle Salesmanship

Steve Jobs utilized this product launch opportunity not only to introduce the new product but also to persuade the audience to own it by adding many salesmanship lines. Let’s see how he made his sales pitch subtle but effective.

Example 1. After the demo of what the iPad can do, Steve said, “I have to say, though, watching it is nothing like getting it in your hands and feeling it right underneath your fingers.” This is to tell the audience that you need to own this gadget to really feel its charm.

Example 2. When it’s time to unveil the price of iPad, Steve first recapped the product benefits: what iPad can do, Apps, iBook App, iWork App. Then he didn’t tell the price right away. But to build some suspense and also contrast, he gave a price in pundits’ opinion: $999. Of course, the actual price is much lower: $499 for the most basic model and higher prices for other more advanced models. Here Steve used two skills. The first one is to mention benefits before the price so that buyers are reminded of the wonderful benefits of this product first and then are more likely to accept the price. The second skill Steve used is to give a higher price first and then the real lower price. This contrast of prices naturally makes the buyer feel the actual price is really low and it’s a great deal to get it at this price.

Example 3. At the end of the speech, Steve called for action to own this product. “So we’ve got a hands-on area next door, we’d like to get you to get your hands on an iPad because when you feel all this power, and this much fun and the internet in your hands, you will never want to go back.” This call to action is effective because it is not a hard sale. Rather it appeals to the emotions: the desire to feel, to have fun, and the need to try something cutting-edge.

3. Echo between the Opening and the Closing

When you first listen to the opening of the presentation, you might think that it seems a bit irrelevant to the main topic of this presentation, the iPad launch. But when you listen to the closing of the presentation, you will realize that actually the opening is well structured to serve as a set up for the closing. The opening’s main message of Apple having a massive customer base links to the closing message that this massive customer base is exactly the customer foundation for iPad and why iPad will take off strong in the market.

Let’s have a close look of how the opening and the closing echo with each other.

  1. Opening: “Everybody uses a laptop or smart phone… Is there a room for the 3rd category of device in the middle? Something between a laptop and a smart phone?”

Closing: “So let’s go back to the beginning. Do we have what it takes to establish a 3rd category product, an awesome product that’s in between a laptop and a smart phone…We think we got the goods. We think we’ve done it.”

  1. Opening: “A few weeks ago, we have sold our 25millionth iPod.”

Closing: “Because we’ve shipped over 75million iPhones and iTouchs, there are over 75 million people already know how to use the iPad.”

  1. Opening: “A few weeks ago, we announced that a user downloaded the 3 billionth application from the App Store.”

Closing: “Users have downloaded 12 billion products from these stores (iTune, iApps and iBooks), so we are at scale and we are ready for the iPad.”

  1. Opening: “We’d like to kick off 2010 by introducing a truly magical and revolutionary product today.”

Closing: “Now the iPad, if you can sum it up, is our most advanced technology in a magical & revolutionary device at an unbelievable price.”

4. A Strong Tagline

A good speech, no matter how long or short it is, should be able to be crystallized into a sentence or even a phrase, which we call a tagline. Steve Jobs gave this iPad a clear and strong tagline:

iPad is a truly magical and revolutionary product.”

(Short version, used in the opening)

iPad our most advanced technology in a magical & revolutionary device at an unbelievable price.”

(Longer version, used in the closing)

This longer version tagline perfectly crystallized the features of iPad: advanced technology, magical, revolutionary and the affordable price.

However, I do have some recommendation to make this tagline stronger. The problem with the current tagline is that it puts the focus on the most advanced technology, which is too technical oriented. I would recommend to change it to focus on its emotional appeal:

iPad is a truly magical & revolutionary device with our most advanced technology at an unbelievable price.”

(recommended tagline)

The changed version puts the emotional appeal of “a truly magical & revolutionary device” as the focus in this tagline to make it more user oriented rather than technology oriented.

5. Well Paced Speed and Great Use of Pauses

If there is one thing that differentiates Steve Jobs from other great speakers, it is his speaking speed. Steve’s speaking speed is about 100-120 words per minute while a normal English speaker’s speed is about 210 words per minute. This means Steve is 50% slower when he speaks. Why does Steve Jobs speak slowly? Because he enunciates each word clearly and he takes time to emphasize the key words and messages. The effect of his slow pace is that audience will feel very comfortable following him without being rushed or missing anything he said. As a result he gets his message across successfully.

Here is an example of how he uses pauses effectively. When he made the statement that “Now the iPad, if you can sum it up, is our most advanced technology in a magical & revolutionary device at an unbelievable price”, Steve puts three pauses in this sentence to let the audience hear and get the three features clearly:

Now the iPad, if you can sum it up, is our most advanced technology [pause] in a magical & revolutionary device [pause] at an unbelievable price [pause].”

6. Beautiful Selection of Words

Listening to a speech with beautiful words is like listening to a masterpiece of music. Steve Jobs is one of the speakers who carefully selects his use of words. He uses many adjectives in his presentations and metaphors to create mental pictures in audience minds.

Example 1. “This is around 18 months since its inception, 3 billion applications from App Store.”

Example 2. “The e-book app. Amazon has done a great job of pioneering this functionality with Kindle and we are going to stand on their shoulders and go a little further.”

7. Show of Emotions

A good presenter connects with the audience on a personal level by expressing his own emotions. Steve Jobs is such a presenter. Here is a good example: “We just ended our holiday quarter, our 1st fiscal quarter of 2010, with $15.6 billions of revenue. I don’t even believe that!”

8. Repetition of Key Lines

Steve Jobs knows the power of repetition to strike his main messages in the audience minds. Here are two examples:

Example 1. “By revenue, Apple is the biggest mobile device company in the world now… Apple is the #1 mobile device company in the world.”

Example 2. “Now the iPad, if you can sum it up, is our most advanced technology in a magical & revolutionary device at an unbelievable price.” (repeated once)

9. One Message per Slide

In all Apple’s presentations, you will see what it means to have one message per slide. Besides, the most important message is put in bigger font while narratives in smaller font. Here is one example:

Sample slide:

50,000,000

Visitors last quarter

10. Never Forget to Promote the Company/Brand

Steve Jobs smartly utilized the product launch opportunity to promote the company and build up its Apple brand. Here are two examples.

Example 1. In the beginning of the presentation, Steve Jobs gave a positioning to Apple: “Apple is a mobile devices company. That’s what we do.” If you think Apple is just a digital appliance company, then after listening to this speech, you know that to be specific, Apple is a mobile devices company.

Example 2. At the end of the presentation, Steve Jobs reiterated the competitive advantage of Apple: “We’ve always tried to be at the crossroad of technology and liberal arts, to be able to get the best of the both.” This is what differentiates Apple from other technical companies.

So the above ten skills were demonstrated by Steve Jobs in his 1.5 hour iPad product launch presentation. Steve is a role model as a highly effective technical presenter. But only seeing is believing. So go to www.apple.com to see it with your own eyes and listen with your own ears.

Simplicity Sells

Simplicity Sells

Simplicity Sells

With the rise of the over 50s as a demographic that marketers would like to target, finally we have computer makers designing a computer for people who are not comfortable negotiating a complex file management system or a desktop full of icons.

Simplicity Computers have introduced a computer with a simple navigation interface (Square One - couldn’t they have found a better name?) and built-in video tutorials that are clear and easy-to-understand.

This got me thinking that designing a good message for a presentation is all about simplicity. Being simple is not easy. And being concise can take a lot of preparation.  The next time you prepare a presentation, ask yourself, “What is my message?” Is it concise? Could someone over 50 or under 10 years of age understand it?

Simplicity means cutting out the jargon, and acronyms.  Simplicity is about reducing a concept to its simpliest terms (without being patronising).  Simple messages are easy to transfer.

David Pogue - an advocate for simple design - also has a speech called “Simplicity Sells” delivered at TED Talks.




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