I recently held a talk with professionals in Shanghai around how to communicate up in an organisation. Here are some of the learning points.
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Don’t assume
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Get to the point
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Find common ground
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Meeting before the meeting
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Push-back with questions
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Make the understanding explicit [let them know you understand what they want]
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Use connecting questions
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Break up presentations with intelligent interruptions (every 5 mins)
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Journalist pyramid
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Stay on track; be positive, bridge back [always have an agenda and an independent meeting facilitator]
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Speak to outcomes [not process]
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Hold accountability; who does what by when
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Give your opinion; P-S-A
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Problem- Solutions- Action / Recommendation
What else would you add?